Frequently Asked Questions 

• What is the best way to make an appointment at Harlow?

  • Online or by text. We offer DIY booking right from the website or just click here. A credit card is required for all appointments.

• Where is Harlow Beauty and Hair Salon located?

  • Harlow is located at 6009 Burnet Rd, Austin, TX 78757. Click here to drive to us now.

• How is price determined at Harlow?

  • All prices are base prices and the final price will be determined by each individual’s length, thickness, amount of color and time used to serve you.

• I want to make a change to my current hair color. How do I know what to book for?

  • A consultation is recommended if you need more than a maintenance touch up or regular follow up appointment. All haircuts and hair colors that are intended for a “change” or a “transformation” will require an in person consultation with one of our hair color experts or master stylists to give you a realistic price and beauty plan specific to your needs.. 

• Why is my hair color a different cost this time than it was the last time?

  • Not all hair color services are created equal. Prices and how many appointments it will take to get where you want to go are determined by your own individual hair history and will be based on your own beauty plan from your hair colorist to achieve your desired hair goals. Prices will vary depending on what needs done. What needs done will be determined by how long ago your last appointment was and how long it will take to do it at this appointment. The longer in-between services the more products and time will be needed, therefore the price may be higher or lower depending on this and your desired hair goals.

• I made an appointment but something came up at the last minute. What should I do?

  • All cancellations and no shows within 24 hours will be charged 100% of their booked services. Cancellations within 48 hours will be charged 50% of their booked services. 

• I need a bang trim but not a full haircut, how much will that cost? 

  • All guests get to enjoy one complimentary bang trim in between reservations with your stylist only.

• What happens if I don’t like my hair after leaving the salon? 

  • Immediately call the salon and ask for Clarissa. She will assess the appointment and situation at hand. Re-do’s are based on the discretion of your service provider, salon owner and the reason for the dissatisfaction. Change of mind is not warranted for a refund or a redo without additional charges. Mistakes or something left undone will be honored at no charge within 2 weeks of date of service and must be handled with management immediately to resolve the issues to get you back in in a timely manner. If there is a real problem and you can’t make it within the 2 weeks, the guarantee is void. All services must be seen within 2 weeks of the original appointment.

• I want to get hair extensions but do not know what all is involved in this process. 

  • Hair extensions are an investment and commitment for sure. The process involves color and texture matching by one of our expert extensionists. We require you to have an in person consultation to meet your hairstylist and to allow them to assess your needs and to accurately determine how much hair we will  need to order, what color and texture is best for you, and how long the appointment will take.